Terms of service

For Creative services. Last updated: October 29, 2026.

Who is responsible for this

Creative Socio is the trade name of Raymond Siri LLC. By ordering a service you accept these terms.

Who these prices are for

The published prices are for businesses that meet all of these requirements: they’re in ZIP codes 10032, 10033, 10034, 10040 or 10463, they have 1 to 10 employees and they sell less than $1.5 million a year. If your business doesn’t meet one of them, we quote it separately. Meeting the requirements doesn’t guarantee the service: we confirm every order with you.

Ordering isn’t hiring

Sending your order doesn’t guarantee the project. We confirm it with you, and the work starts when you pay: at the visit, or with the link we send you if we meet by video call.

What’s included and what isn’t

  • Each package says what it includes. Anything not listed there, we talk about separately.
  • One language, English or Spanish; the second one is extra.
  • What’s bought from others (printing, ads, platforms, voice actor, domain) is at cost, with the invoice.
  • Prices don’t include sales tax where it applies.
  • The price on the day of your order applies.
  • If you order two packages or more, we agree on the discount at the visit and put it in writing.

What you provide

  • The photos, videos, information and access the work needs.
  • You guarantee you have the right to use them, including permission from the people who appear in them.
  • Deals, prices, discounts and giveaways are your decision and your responsibility.

Timelines

  • Timelines start when we receive what we need.
  • If you take more than 3 business days to respond, delivery moves back at least as long as you took.
  • If 30 days go by without a response, we close the project and refund what you paid, minus the work already done, including the visit. Before refunding it we tell you in writing how much it is.
  • If something outside our control (the weather, a power outage, a platform being down) delays the work, delivery moves back by the same amount.

Approvals

  • You approve each piece before it’s published or printed.
  • If there’s a mistake in something you already approved, fixing or reprinting it has a cost.
  • Changes and approvals are in writing; a WhatsApp message counts.

Satisfaction guaranteed

If you don’t like what we produce (photos, animations and videos, designs, text and web pages), we refund our fees for that work within 14 days.

  • You ask for it by WhatsApp or email, before approving the final version and after using the included revisions.
  • Changing your mind doesn’t qualify.
  • It doesn’t cover what’s bought from others.
  • It doesn’t apply to the Screen check-up, which is charged by time.

Results

We don’t guarantee sales, clicks, calls, followers or reviews.

It’s also not up to us whether Google, Meta, Yelp or LinkNYC approve an ad or verify a profile. If they reject it, we tell you why and what can be done.

Payments

  • If we visit you, you pay for the package at the visit, or the first part if it’s paid in parts, with Zelle, cash, check, direct deposit, card or PayPal.
  • If we meet by video call, we send you a link to pay with Zelle, card or PayPal.
  • If a payment is late, the work stops, and delivery moves back by the same amount.
  • Final work is delivered once paid in full, and from that moment it’s yours.
  • Social media is month to month, with a 2-month minimum. If a month isn’t paid, nothing is posted that month.

Who owns the work

  • The final work is yours once you finish paying.
  • Fonts, stock photos and licensed music are used according to their license. If one needs to be bought, it’s at cost.
  • Proposals and sketches you didn’t choose remain ours.

Canceling

  • You can cancel by WhatsApp or email.
  • If you cancel before we meet, we refund everything.
  • If you cancel after the visit and before seeing the work, we refund what you paid, minus the visit and whatever we’ve already done. Before refunding it we tell you in writing how much it is.
  • Once you’ve seen the work, Satisfaction guaranteed applies.
  • We refund it within 14 days.
  • What you already approved or we already delivered isn’t refunded, and neither is what was already paid to others.
  • For Social media, after the first 2 months, you let us know before the next month starts.

Loaned equipment

If we lend you a screen, you take care of it while it’s at your business. If it’s damaged or lost, you pay for the repair or what it costs to replace it.

Your accounts and your data

Accounts are in your name. Your customers’ data is yours and stays in your accounts. Whatever is collected on a QR page on our link we hand over to you at the end and don’t share with anyone else.

What we do and what we don’t

  • We may show the work in our portfolio, unless you don’t want us to.
  • We use AI as a work tool, as we explain in How we use AI.
  • We don’t give legal advice.
  • We may decline an order or a project, at our sole discretion and without having to give you a reason. We never do so because of your race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, citizenship or any other category protected by law.
  • The most we’re liable for is what you paid for that service. We’re not liable for lost sales or profits, except where the law doesn’t allow that limit.

If we disagree

First we talk it over. If it isn’t resolved, the laws of the State of New York apply and it goes to the New York courts, in Manhattan.

Changes to these terms

If we change these terms, we publish them here with the new date. Your order keeps the terms from the day you placed it.

Contact

WhatsApp or call at (347) 864-9313, or email contact@creativesocio.com, Monday to Friday from 9 to 6. We answer within one business day.